What types of products do you offer?

Golden Ivy specializes in a curated selection of luxurious home decor items. Our offerings include handcrafted vases and elegant throw pillows designed to enhance the aesthetic of any living space.

How do you ensure sustainability in your products?

We are committed to eco-friendly practices throughout our supply chain. Each product is crafted with sustainable materials and processes, ensuring that your purchase supports environmental responsibility.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached, and in their original packaging. A receipt or proof of purchase is also required.

How can I initiate a return?

To start a return, please contact us at luisaguilerastore@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions for sending your package.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards.

What should I do if my item arrives damaged?

If your order arrives defective or damaged, please inspect the item upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for more details on rates and delivery times to your location.